Privacy Policy

The Cave Strength & Rehabilitation

At The Cave Strength & Rehabilitation, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose your information when you engage with our gym, rehabilitation services, website, social media pages, and advertising campaigns.

Information We Collect

We may collect personal information including:

Name
Phone number
Email address
Date of birth
Emergency contact details
Billing and payment information
Membership information
Health or injury information relevant to training or rehabilitation
Attendance and access records
CCTV footage within our facility
Information submitted through forms, ads, website enquiries or social media

How We Collect Information

We collect information when you:

Join our gym or services
Complete a waiver or membership form
Submit an enquiry online
Respond to advertisements
Book appointments
Use our website or social media
Communicate with our staff
Use our facility access systems

How We Use Your Information

We may use your information to:

Manage memberships and appointments
Deliver coaching, rehabilitation and fitness services
Process payments
Communicate important updates
Respond to enquiries
Improve our services
Provide customer support
Send marketing communications and promotional offers
Create custom advertising audiences through platforms such as Meta (Facebook and Instagram)

Third-Party Service Providers

We may securely store or process your information using trusted third-party providers including:

GymMaster (membership management software)
Ezidebit (payment processing)
Meta/Facebook advertising platforms
Email and communication platforms
Booking and scheduling software

These providers may store data on secure servers located in Australia or overseas.

Marketing & Advertising

By submitting your information through our website, forms or advertisements, you consent to being contacted by The Cave Strength & Rehabilitation via phone, email or SMS regarding our services and offers.

You may unsubscribe from marketing communications at any time.

Health Information

Any health or injury information collected is used solely for the purpose of delivering safe and appropriate training, rehabilitation or treatment services.

We take reasonable steps to protect sensitive health information from misuse, loss or unauthorised access.

Security of Information

We take reasonable measures to protect your personal information through secure software systems, restricted access and secure storage methods.

Access to Your Information

You may request access to or correction of your personal information at any time by contacting us.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

The Cave Strength & Rehabilitation
Mandurah, Western Australia
Email: bec@cavstrength.com.au

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available via our website.